Those of you who read my blog regularly may have noticed the previous post and maybe more important the comments on this post.Somehow I think we were not the only ones having this questions and remarks. As a follow-up please read the following blog posts as they are very relevant to the discussion.
First of all there is the Self-Service hotfix which is explained here. This allows you to download CU's without formally contacting Microsoft Support.
Second of all there is a nice explanation about the new Service Pack approach here. Basically is sums up the ISM model again but the news is that they will include Service Packs into this model too, which means they will also be released on schedule and more often!
Great news and again excellent proof that Microsoft is willing to listen to it's customers.
*NOTE*Self-service: I had to change my country to United States in order to get the download link on top.